Our Company Policies
At Social Boost Africa, we believe in clear, fair, and transparent operations. Here you can find important documents that govern the use of our services.
Our Policies, Explained Clearly
We believe every customer deserves to fully understand how we operate. These documents outline your rights, our obligations, and the rules that keep our platform fair for everyone.
The legal agreement between you and Social Boost Africa. By creating an account or placing any order on our platform, you agree to be bound by these terms in full.
- ✓Eligibility & Account Rules — You must be 16+ and provide accurate registration details. One account per person. Reseller accounts require separate sign-up.
- ✓Order Acceptance & Delivery — Orders begin processing within 0–30 minutes. Delivery speed varies by service type (Instant, Gradual, or Drip-feed). Start times are estimates, not guarantees.
- ✓Acceptable Use — Services must not be used for illegal content, spam, or harassment. We reserve the right to cancel orders that violate platform or community guidelines.
- ✓Platform Risk Disclaimer — Social Boost Africa services are provided in good faith. We are not liable for actions taken by Instagram, TikTok, YouTube, Facebook, X, or Telegram against any account.
- ✓Account Suspension — Accounts found abusing our system, chargebacks, or engaging in fraudulent behaviour will be permanently banned without refund.
- ✓Governing Law — These terms are governed by the laws of the Republic of Kenya. Disputes shall be resolved by arbitration in Nairobi.
How we collect, store, use, and protect your personal information. We operate a strict no-data-selling policy and comply with data protection standards across all 54 African nations we serve.
- ✓Data We Collect — Name, email address, phone number, billing information, and IP address. For orders: your social media username or profile/post URL only — never your password.
- ✓How We Use Your Data — To process orders, send order confirmations, respond to support tickets, and comply with legal obligations. Never for third-party advertising.
- ✓Data Sharing — We share data only with payment processors (M-Pesa, Stripe, Airtel) and service delivery partners under strict data processing agreements. We never sell your data.
- ✓Cookies & Tracking — We use essential cookies for session management, plus analytics cookies (opt-out available) to improve the platform. No third-party advertising cookies.
- ✓Your Rights — You may request access, correction, or deletion of your personal data at any time by emailing our Data Protection Officer. Requests are processed within 30 days.
- ✓Data Retention — Account data is retained for 3 years after last activity, or until deletion is requested. Payment records are kept for 7 years for legal compliance.
We stand behind the quality of every service we deliver. If something goes wrong on our end, we make it right — whether through redelivery, account credit, or a payment refund.
- ✓Eligible Refund Cases — Order not started within 72 hours of estimated start time; order permanently stuck in processing; order delivered to the wrong profile URL we provided.
- ✓Refund Method — We first attempt redelivery. If unsuccessful, you receive a full account credit (instant) or a refund to your original payment method within 3–7 business days.
- ✓Drop Refills — Services marked "With Refill" are covered for 30–180 days depending on the service. Drops outside the refill window are not eligible for refunds.
- ✓Non-Refundable Cases — Orders cancelled after delivery begins; orders where the account was set to private after ordering; buyer's remorse; wrong URL entered by the customer.
- ✓Dispute Resolution — Open a support ticket via Live Chat within 7 days of the issue. Disputes older than 14 days may not be eligible for refund. Chargebacks bypass our refund process and result in account ban.
- ✓Processing Time — M-Pesa and mobile money refunds: 1–3 business days. Card refunds: 3–7 business days. Account credits: instant.
Rules governing reseller accounts and API access. Whether you run an agency, a white-label panel, or automated ordering — this policy sets out how our reseller programme operates.
- ✓API Access & Keys — API keys are issued upon request to verified reseller accounts. Keys must not be shared, published, or embedded in public-facing code. Compromised keys must be reported immediately.
- ✓Rate Limits — API calls are limited to 60 requests per minute per key. Exceeding limits triggers temporary throttling. Repeated abuse results in key suspension.
- ✓White-Label Usage — Resellers may brand our services under their own name. You may not represent yourself as Social Boost Africa, misrepresent service origins, or make guarantees beyond what our platform offers.
- ✓Reseller Pricing — Resellers receive discounted rates based on volume tier (Bronze, Silver, Gold, Platinum). Pricing is locked monthly. Balance top-ups carry no expiry date.
- ✓Reseller Refunds — Refund eligibility for resellers mirrors our standard Refund Policy. Resellers are responsible for managing disputes with their own end customers — we do not interact with sub-customers directly.
- ✓Account Termination — Reseller accounts may be terminated for ToS violations, fraudulent API usage, or non-payment. Upon termination, remaining balance is forfeited if the account was suspended for abuse.
The Principles That Drive Us
Every decision we make — from pricing to service quality — is guided by a clear set of values built for long-term trust with our African customers.
Transparency
No hidden fees. No vague terms. Our policies are written in plain language so you always know where you stand.
Reliability
99.9% uptime with real-time order tracking. When you place an order, you can count on us to deliver — every time.
Affordability
Prices built for African markets. Our reseller rates and local payment options ensure SMM growth is accessible to everyone.
Pan-African Focus
Built specifically for all 54 African nations — with local payment methods, local currencies, and local customer support.
How We Grew into Africa's #1 SMM Panel
2021 — Founded in Nairobi
Social Boost Africa launched with a mission to bring affordable social media growth to East Africa, starting with Instagram and Facebook services.
2022 — West Africa Expansion
Expanded into Nigeria, Ghana, and Senegal. Added TikTok and YouTube services, and onboarded the first 1,000 reseller accounts.
2023 — Pan-African Launch
Achieved full coverage of all 54 African nations. Launched local currency pricing and M-Pesa, Airtel Money, MTN MoMo payment integrations.
2024 — 10,000+ Customers
Surpassed 10,000 active customers. Launched the Reseller Panel with API access, enabling agencies and entrepreneurs to white-label our services.
2025 — 500+ Services & 15,000+ Customers
Reached 500+ SMM services across 6 platforms and 15,000 active customers. Rated 4.8/5 across Trustpilot and Google Reviews.
Your Data & Payments Are 100% Safe
We take security seriously. Every transaction on Social Boost Africa is protected by enterprise-grade safeguards.
SSL Encrypted
All data transmitted on our platform is protected by 256-bit SSL encryption — the same standard used by banks.
Secure Payments
We never store card details. Payments are processed via PCI-DSS compliant gateways including M-Pesa, Airtel, and Stripe.
Privacy-First
We never share, sell, or rent your personal data. Your account information stays private and is used only to deliver your orders.
Policy & Company FAQs
What is your refund policy if my order is not delivered?+
Do you require my social media password?+
What payment methods do you accept in Africa?+
Is it against social media platform rules to use your services?+
How do I contact Social Boost Africa for support?+
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